Monday, January 28, 2019

lesson learned!

You don't know what you don't know!
Our 4 year old Ipad died.  So I did a bit of research and found the newest model replacement.  Yesterday we went to Best Buy feeling confident and bought one.  Linda spent all afternoon syncing it to my phone, adding all the programs she needed, making sure all worked.  It was connected to our house wi-fi and all was well and she was happy. Sometime in the middle of the night, when Linda was having trouble sleeping she had the thought that it was not  all right.  That the ATT symbol and connection was not there.  So this morning she contacts ATT tec support  "chat" .  They are asking lots of questions, asking for lots of numbers and still missing some information.  After an hour "support chatting"  Linda cries uncle and the support guy says his supervisor will call in a few minutes.  Ha ha... no call came.  So we now get into the car and drive to the ATT store out on Rt 30 Lancaster.  A very nice, very young girl takes a one second look at it and announces we bought a WiFi only model... she restores the original settings and we now need to return it.  However we did not have the charger with us.  So we drive back home, pick everything up and head to Best Buy again... I wait in a long return line and find out the cellular model is not available BUT they can have one shipped in a day or two...  As of 5pm, Linda still has a headache!  Who knew what to ask for!!  As you can guess, no painting was accomplished today.

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